Refund policy

Last Updated: 26 August 2026

At The Spectrum Stories, our products are primarily produced through a Print-on-Demand model. Because products may be produced specifically after an order is placed, we follow a limited return and refund policy.

1. 24-Hour Return & Refund Window

Customers may contact The Spectrum Stories within 24 hours of placing an order if they wish to request a cancellation, return, or refund for reasons such as:

. Change of mind

. Product no longer required

. Ordered by mistake

. Personal preference

. Any other non-defect-related reason

Any such request must be submitted within 24 hours from the time the order was placed.

Customers can contact us at:

Email: chakrareads2@gmail.com
WhatsApp: +91 6361005215

Once the 24-hour period has expired, change-of-mind cancellations, returns, or refunds will generally not be accepted, particularly where the order has already entered production or fulfilment.

2. After 24 Hours

After the 24-hour period:

No cancellation, return, or refund will be provided for change of mind, personal preference, ordering by mistake, or any other non-defect-related reason.

This is because our products may be produced specifically against individual customer orders through our Print-on-Demand fulfilment process.

3. Damaged, Defective, or Incorrect Products

The 24-hour general cancellation/change-of-mind period does not remove any applicable consumer remedy for a product that is:

. Damaged during delivery

. Defective or materially damaged

. Incorrectly supplied

. Materially different from the product ordered

. Materially not as described on the website

If you receive such a product, please contact us at chakrareads2@gmail.com with your order number and clear photographs/details of the issue.

We will review the complaint and, where appropriate, provide a replacement, refund, or other applicable resolution in accordance with the circumstances and applicable Indian law.

4. Proof Required

For damaged, defective, or incorrect-product complaints, we may request:

. Order number

. Customer name

. Photographs of the product

. Photographs of the packaging

. Shipping label

. Description of the issue

. Other information reasonably required to investigate the complaint

5. Print-on-Demand Products

Our Print-on-Demand products may begin production shortly after an order is placed.

Therefore, submitting a cancellation request within 24 hours does not automatically guarantee cancellation if production or fulfilment has already begun. We will make reasonable efforts to process eligible cancellation requests received within the 24-hour period.

6. Refund Processing

If a refund is approved, it will generally be processed through the original payment method or another appropriate payment method.

The time taken for the refund to appear in the customer's account may depend on the relevant bank, payment gateway, card issuer, UPI provider, or financial institution.

7. Important Consumer Rights

This policy applies to voluntary cancellations, returns, and refunds under our store policy. Nothing in this policy is intended to exclude, restrict, or waive any mandatory consumer rights or legal remedies available under applicable Indian law.

8. Contact Us

The Spectrum Stories
Bajrang Nagar, Near Tower,
Koderma, Jharkhand – 825410, India

Email: chakrareads2@gmail.com
WhatsApp: +91 6361005215

Customer Support Hours:
Monday–Friday: 10:00 AM–7:00 PM IST
Saturday, Sunday & Public Holidays: Closed